Fiscal Year 22/23 eReferral Highlights
eReferral deployment across Ontario, led by the Ontario eServices Program, contributed to a large degree of expansion in 2022/2023 fiscal...
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A Case Study on the Impact of the COVID-19 Vaccination Reconciliation tool on Primary Care Efficiency
The COVID-19 Vaccination Reconciliation Automation Tool for primary care uses robotic process automation (RPA) to automatically update patient files in...
Patient Experience with eReferral Email Notifications in OH-East
Patients in Ontario Health East who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral...
eReferral Annual User Satisfaction Survey September 2022 – Increase in Usage
The 2022 eReferral user satisfaction survey shows that more frequent use of eReferral is associated with higher satisfaction and allows...
Integration with Ocean eReferral Enhances Cerebrum Users’ Workflow in Waterloo-Wellington
A case study that explores how users at K-W CardioPulmonary Services (CPS) have gained many efficiencies in their referral processing...
A Case Study on a Clinic’s Experience Using Online Appointment Booking for Cervical Cancer Appointments and Reminders for Patients
A case study that explores how Online Appointment Booking enhances clinical efficiencies and shows potential to increase uptake of cervical...
A Case Study on the Implementation of a Centralized, Integrated Online Appointment Booking Solution at a COVID-19, Cold & Flu Care Clinic
A case study that looks at how a centralized Online Appointment Booking (OAB) solution enhanced the patient experience when accessing...
eFax through Ocean eReferral
A case study on how the eFax Proof of Concept (POC), supported by the Ontario eServices Program, enabled clinicians to...
eConsult and eReferral Supporting the Chronic Pain Pathway
A case study that explores how eConsult and eReferral can support patients with chronic pain as they move through the...
A Case Study Comparing Patient No-Shows between Appointments Booked Online versus Other Booking Methods
Appointments booked through an Online Appointment Booking (OAB) solution that automatically sends appointment reminders are associated with reduced rates of...
Fiscal Year 21/22 eReferral Highlights
eReferral highlights for the 21/22 fiscal year: eReferral deployment across Ontario, led by the Ontario eServices Program, resulted in a...
Patient Experience with eReferral Appointment Reminders
Patients who are emailed appointment reminders after booking an appointment through an eReferral report a positive outcome from this service.
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