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Fiscal year 21/22 eReferral highlights

eReferral deployment across Ontario, led by the Ontario eServices Program, resulted in a large degree of expansion in fiscal year 20221/2022. The large increase in clinical adoption and use of the electronic referral system resulted in a better experience for clinicians and patients.

Quick Facts

Throughout the past year, the Ontario eServices Program has expanded the reach of eReferral across the province with eReferral now active ​
in all regions​

  • 450 new eReferral forms were developed, this is a 46% increase from 2020/2021​
  • 86% of referrals received by central intake were complete​
  • 95% of patients surveyed felt that the email notifications improved their referral experience​
  • 78% of users were satisfied with the eReferral solution

It was amazing. I never had a referral and booking go through so fast!

eReferral Patient​

347k+
eReferrals were processed, a​ 45% increase from 2020/2021
1774
new eReferral​ users were set up to send eReferrals, a 46% increase from 2020/2021​
615
new eReferral ​ users were set up to receive eReferrals, a 43% increase from 2020/2021​
225k+
Unique patients were referred through eReferral in the past year, a​49% increase from 2020/2021​

It has cut down tremendously on the amount of time it takes me to make referrals to other agencies in the community.​

Health Professional​
HNHB Allied

Very efficient way to get notice of the referral and the subsequent appointment booking.​

eReferral Patient​

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