eReferral Adoption Strategies throughout the COVID-19 Pandemic
Change Management Strategies during the Pandemic:
- Remote training, targeted live webinars and myth-busting engagement sessions
- Maintaining open lines of remote communication and regular check-ins
- Newsletters to keep users informed, highlighting tips and tricks
- Promoting and leveraging eReferral technology and enhancements
Key takeaways
Adapting change management tactics and clinical engagement strategies has resulted in increased adoption of electronic referral, supporting a quick rebound post first wave of the COVID-19 pandemic.
Having a one-on-one demo and sending links to instructions with attachments so that I can practice on my own; extending an ongoing offer to support as needed down the road, providing direct contact information, and welcoming callbacks numerous times if there were questions, was helpful!
Nurse Practitioner
Post-Training Survey OH-West
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
How My Experience as a Patient Changed the Way I Talk About eReferral
A guest blog post from Jeremy Howcroft, Program Manager at Amplify Care, on how his…
-
Think Like a Clinician, Build Like a Developer: How to Build Your Own AI-Powered Tools
In the latest AI Amplified news pulse, learn how clinicians can build their own AI…
-
Spring 2026 Edition of the West Deployment Team Newsletter
Welcome to the Winter 2026 Edition of the West Deployment Team Newsletter for health professionals in the West Region! Our West Deployment…
-
Action Anxiety Day: Supporting Evidence-Based Mental Health Care
In recognition of Action Anxiety Day, we’re spotlighting E2P’s EMR-integrated tool for Anxiety Disorders and…