Enhancements made to patient email notifications

Quick Facts​

• A total of 58,195 patients provided consent to receive email notifications about their referral
• To date, 6,959 patients completed a Patient Experience survey
• Over 40 enhancement requests were logged from the patient satisfaction survey in the past year

The Feedback

Headers and Content Updates

• Consistent date formatting
• Consistent formatting of email subject line
• Header alert that confirmation is required

Automated Function Updates

• Option to add to calendar
• Automated patient reminders
• Enlarged confirmation buttons

Language Updates

• Clearly state where action is/is not required and next steps
• Clear, consistent process for second appointments
• Option to receive notification in French

I have some brain/memory problems and electronic referral helps me. It gives me one more level of reminder, information and appointment expectations.​

Patient Testimonial