Exploring the impact of change management support on the eReferral user onboarding experience
This case study examines the survey results gathered from 230 respondents between August 2022 and October 2024. Of the 167...
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Exploring the experience of eReferral users in primary care
Primary care has played a significant role in the expansion of eReferral, representing 65% of users and submitting over 80%...
eReferral supports mental health and addictions in Ontario
Electronic referral (eReferral) for Mental Health & Addictions (MH&A) has expanded across Ontario, enhancing the patient experience throughout the province....
eReferral supports diagnostic imaging in Ontario
Electronic referral (eReferral) for Diagnostic Imaging (DI) has expanded across Ontario, enhancing the patient experience throughout the province.
eReferral supports cataract surgery in Ontario
Electronic referral (eReferral) for Cataract Surgery has expanded across Ontario, enhancing the patient experience throughout the province.
Exploring the relationship between patient satisfaction and age with the eReferral process
A case study exploring survey results indicating high satisfaction rates across all age groups, which suggests that the eReferral process...
eReferral CoP Session #2
On September 19, 2024, the eReferral Community of Practice CoP came together to collaboratively discuss Change Management and how to...
A case study on introducing neighbourhood-level marginalization data into the EMR using bot technology
A case story exploring how a new robotic process automation (RPA) or ‘bot’ process is used to introduce neighbourhood-level Social...
Ontario eServices Program evaluation summary report FY 23-24
This post provides a highlight of the evaluation of Ontario eServices Program activities within fiscal year 23-24. Our program evaluation...
User experience with eReferral
A case study that looks at user experience with eReferral: In September 2023, 868 eReferral users within Ontario provided feedback...
Patient experience with eReferral in Ontario Health Central Region
A case study that looks at user experience with eReferral in Ontario Health Central: the users rated their experience with...
Patient experience with eReferral in Ontario Health West Region
A case study that looks at patient experience with eReferral in Ontario Health West: surveys indicate an improved healthcare experience...
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