Exploring the impact of change management support on the eReferral user onboarding experience
This case study examines the survey results gathered from 230 respondents between August 2022 and October 2024. Of the 167...
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Exploring the experience of eReferral users in primary care
Primary care has played a significant role in the expansion of eReferral, representing 65% of users and submitting over 80%...
Exploring the relationship between patient satisfaction and age with the eReferral process
A case study exploring survey results indicating high satisfaction rates across all age groups, which suggests that the eReferral process...
Online Appointment Booking: A case study on potential cost-savings from a Family Health Team perspective
Online Appointment Booking platforms that are integrated into the clinic's EMR can create administrative efficiencies, resulting in potential cost savings...
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