eReferral Adoption Strategies throughout the COVID-19 Pandemic
Change Management Strategies during the Pandemic:
- Remote training, targeted live webinars and myth-busting engagement sessions
- Maintaining open lines of remote communication and regular check-ins
- Newsletters to keep users informed, highlighting tips and tricks
- Promoting and leveraging eReferral technology and enhancements
Key takeaways
Adapting change management tactics and clinical engagement strategies has resulted in increased adoption of electronic referral, supporting a quick rebound post first wave of the COVID-19 pandemic.
Having a one-on-one demo and sending links to instructions with attachments so that I can practice on my own; extending an ongoing offer to support as needed down the road, providing direct contact information, and welcoming callbacks numerous times if there were questions, was helpful!
Nurse Practitioner
Post-Training Survey OH-West
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
Phishing: The Hidden Threat in Your Inbox
Email is a lifeline for healthcare communication, but it has become a major vulnerability. From…
-
eReferral and time to book an appointment for a DI referral in WWLHIN
Electronic referral (eReferral) is one of the digital health technologies currently deployed in five Local…
-
Fiscal year 20/21 eReferral highlights
eReferral has had a record year with impressive referral volumes, increases in use and expansion…
-
eReferral to eConsult initiative
Key takeaways Enabling specialists to respond to an incoming eReferral with an eConsult has provided…