What Does an Integrated Care Manager Do?

In today’s evolving healthcare landscape, the role of an Integrated Care Manager (ICM) is critical for driving patient-centered care, collaboration, and transformation. Unique to Amplify Care, the ICM role is embedded within healthcare teams to provide expertise in clinical practice, digital health, and change management. While Amplify Care’s ICMs focus on supporting Ontario Health Teams (OHTs), the role is applicable to healthcare agencies across Canada and beyond, helping teams improve healthcare delivery and outcomes.

Supporting Ontario Health Teams

Integrated Care Managers work closely with Ontario Health Teams (OHTs) to improve care coordination across healthcare sectors. The ICM’s role goes beyond consulting; it’s about fostering lasting change, supporting innovation, and empowering teams to collaborate effectively. By embedding ICMs within healthcare organizations, teams benefit from expert guidance and access to the broader Amplify Care network.

A Blend of Expertise

ICMs bring a unique mix of skills to the table, combining clinical expertise, digital health knowledge, and change management experience. As Tricia Wilkerson, Director of Integrated Care, explains, “It’s a one-of-a-kind team of clinicians, non-clinicians, and specialists in quality improvement, project management, and more.” This blend of skills creates a collaborative environment that drives healthcare transformation.

Driving Healthcare Transformation

ICMs help teams navigate healthcare complexities, foster innovation, and implement strategies to improve patient care. Tiana McBride, an ICM, notes, “The collective knowledge we share empowers teams to improve healthcare.” The role also emphasizes collaboration, with ICMs facilitating knowledge sharing across teams to break down silos and enhance healthcare delivery.

Integrated Care Managers play a vital role in transforming healthcare systems, not just in Ontario but across Canada. By combining clinical, digital, and change management expertise, ICMs drive innovation and collaboration, ultimately improving patient care. Their impact extends far beyond consulting, creating lasting improvements in healthcare delivery and outcomes across regions.

Hear more from Tricia and Tiana in a video for last year’s Digital Health Week (back when we were still called the eHealth Centre of Excellence)!

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