Patient experience with eReferral in Ontario Health Toronto Region

Quick Facts

When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link.​

• 2,500 OH-Toronto patients responded to an experience survey between April 2023 and January 2024​
• 87% of patients report being satisfied with eReferral​
• 82% of patients felt more informed throughout their eReferral experience as compared to their previous referral experiences​
• 59% of survey respondents were over the age of 60​
• Online confirmation of appointments enabled through eReferral, reduce the need for clinic staff to reach out and connect with patients to confirm appointments, improving efficiency.