Patient experience with eReferral email notifications in the South West subregion

Quick Facts

When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link.

• 70% of eReferrals sent in the South West include a patient email address
• 170 patients responded to an experience survey
• 86% of patients report being satisfied with eReferral
• 61% of survey respondents were over the page of 60
• Patients confirming appointments online reduces the amount of time clinics need to spend calling patients