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Amplify Care

Formerly eHealth Centre of Excellence, learn about the new brand

eReferral eServices

Patient experience With eReferral

Patients referred electronically who receive email notifications about their referral report a high level of satisfaction and an improved healthcare experience.​

Quick Facts

  • Patients who consent to having their email address included in their referral receive automatic email notifications. ​A Patient Experience Survey link is included in the email notification.
  • 31% of eReferrals sent include a patient email address
  • Patient email notifications are available in both English and French
  • More than 7,000 surveys have been completed by patients from across Ontario
  • Feedback received through the Patient survey process is used to inform enhancements to the patient notifications, resulting in a continually improved patient experience

I appreciate being able to ​have the appts digitally sent ​so I can make sure I have the correct information​

Waterloo Wellington LHIN Patient
Patient Satisfaction Survey ​

89%
are satisfied with eReferral
96%
found the eReferral process easy to follow
96%
felt email notifications​ improved their health care experience
81%
felt more informed about their care

A huge success for patient referrals…quick, concise ​and trackable​

South East LHIN Patient
Patient Satisfaction Survey

By

Amplify Care

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