Patient experience With eReferral
Patients referred electronically who receive email notifications about their referral report a high level of satisfaction and an improved healthcare experience.
Quick Facts
- Patients who consent to having their email address included in their referral receive automatic email notifications. A Patient Experience Survey link is included in the email notification.
- 31% of eReferrals sent include a patient email address
- Patient email notifications are available in both English and French
- More than 7,000 surveys have been completed by patients from across Ontario
- Feedback received through the Patient survey process is used to inform enhancements to the patient notifications, resulting in a continually improved patient experience
I appreciate being able to have the appts digitally sent so I can make sure I have the correct information
Waterloo Wellington LHIN Patient
Patient Satisfaction Survey
A huge success for patient referrals…quick, concise and trackable
South East LHIN Patient
Patient Satisfaction Survey
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
eReferral supports community mental health services in Ontario
Key takeaways Electronic referral (eReferral) for Community Mental Health (CMH) services across Ontario has led to…
-
Triaging Referrals to eConsult (TReC)
TReC is a workflow that allows specialists to respond to referrals with advice, through an…
-
Patient experience with eReferral in Ontario Health Central Region
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer…
-
Fiscal year 21/22 eReferral highlights
eReferral deployment across Ontario, led by the Ontario eServices Program, resulted in a large degree…