Patient Experience with eReferral
Patients referred electronically who receive email notifications about their referral report a high level of satisfaction and an improved healthcare experience.
Quick Facts
- Patients who consent to having their email address included in their referral receive automatic email notifications. A Patient Experience Survey link is included in the email notification.
- 31% of eReferrals sent include a patient email address
- Patient email notifications are available in both English and French
- More than 7,000 surveys have been completed by patients from across Ontario
- Feedback received through the Patient survey process is used to inform enhancements to the patient notifications, resulting in a continually improved patient experience
I appreciate being able to have the appts digitally sent so I can make sure I have the correct information
Waterloo Wellington LHIN Patient
Patient Satisfaction Survey
A huge success for patient referrals…quick, concise and trackable
South East LHIN Patient
Patient Satisfaction Survey
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