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eReferral eServices

Patient experience with eReferral in Ontario

Patients who receive appointment information and reminders through eReferral, report an improved healthcare experience and prefer eReferral to their previous referral experiences.

Quick Facts

When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link. 

  • 81,951 patients in Ontario responded to the survey between January 2024 to February 2026 
  • 88% of patients report being satisfied with eReferral 
  • 88% of patients felt more informed throughout their eReferral experience as compared to their previous referral experiences 
  • 70% of survey respondents were over the age of 60 

Online confirmation of appointments enabled through eReferral, reduce the need for clinic staff to reach out and connect with patients to confirm appointments, thus improving efficiency. 

When the initial email came through and the date and time didn’t work, called the phone number and a person quickly returned the call and confirmed a date that worked well for me.  

OH-West Patient
Patient Experience Survey​

96%
found the eReferral process easy to follow
95%
felt that the email notifications made it easier to track their referral progress​
94%
felt that receiving email notifications about their eReferral improved their healthcare experience​

Very quick turnaround time from date of referral to date I was contacted with an appointment. Appointment wait times are also super fast – my appointment was scheduled for the following business day!

OH-West Patient
Patient Experience Survey​

The process is fast, very convenient and takes into account patient’s preference regarding the time of the appointment.

OH-East Patient
Patient Experience Survey​

Very effective given that a previous fax referral received no response in three months. This electronic referral received a response within two weeks.

OH-Toronto Patient
Patient Experience Survey​

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