eReferral email notifications enhance patient experience

Patient email notifications sent by the eReferral solution result in patients feeling more informed and having an improved referral experience

Quick Facts

• To date, over 100,000 patients have received notifications on the status of their referral through eReferral, across Ontario
• eReferral enables the use of email notifications throughout the eReferral process allowing health care providers to keep patients involved and informed
• When enabled, email notifications communicate when a referral is sent and when an appointment is booked as well as any changes and/or updates between those dates
• 91% of patients said they preferred eReferral compared to their past referral experiences
• 97% of patients found eReferral process easy to follow
• 89% of patients are satisfied with the electronic referral process

I couldn’t be happier with this process! ​ I am so delighted to see the healthcare providers I’m dealing with adopt technologies that make the patient experience better and facilitate smoother operations. ​Well done!​

Easy, quick and provides a time and date in my email inbox that I can reference ​​

eReferral Patient​s

*Data originates from the eReferral Patient Survey which is included in the booked appointment email notification. The eServices program has received over 20,000 patient surveys to date. Data reported spans Apr-Sept 2021, N=7452.