Modernizing Referrals: Join Our eReferral Webinar Series

Referrals are a critical part of patient care, but for many healthcare teams, they remain one of the most time-consuming and frustrating workflows. Fax machines, incomplete information, follow-up phone calls, and limited visibility into referral status can all slow access to care and add unnecessary administrative burden.

That’s where eReferral comes in.

Our upcoming eReferral webinar series is designed to help healthcare organizations move beyond fax-based referrals and confidently adopt a more modern, connected approach using Ocean eReferrals.

Who should attend?

This webinar series is ideal for:

• Primary care clinicians
• Community-based specialists
• Referral management and administrative staff

Whether you’re new to eReferral or looking to optimize how your team uses it, these sessions provide a clear, high-level overview of how to send, receive, and manage referrals efficiently.

Sessions are tailored for organizations using:

• Ocean portal (web-based access)
• Accuro QHR EMR
• TELUS PS Suite EMR
• OSCAR Pro EMR

Why eReferral matters

At its core, eReferral replaces paper-based and faxed referrals with secure, standardized digital workflows. But the impact goes far beyond convenience.

By adopting eReferral, healthcare organizations can:

1. Speed up access to care

Digital referrals are delivered instantly and can be processed more quickly by receiving clinics. This reduces delays caused by lost faxes or incomplete information and helps patients move through the system faster — in some cases, this means weeks shaved off referral timelines.

2. Reduce administrative burden

Pre-populated fields and standardized referral forms significantly cut down on manual data entry, follow-up calls, and paperwork. For care teams, this means fewer interruptions and more time focused on patient-facing tasks.

3. Improve the quality of referral information

Structured, standardized forms help ensure specialists receive the right clinical details upfront. This reduces back-and-forth communication, minimizes referral rejections, and supports more informed triage and scheduling. Learn about our work to standardize and improve referral forms here!

4. Increase visibility and transparency

With eReferral, both senders and receivers can see the real-time status of a referral – whether it’s received, accepted, booked, or completed. This visibility improves accountability and helps teams respond quickly when action is needed.

5. Improve the patient experience

For patients, eReferral means fewer delays, clearer expectations, and more equitable access to care. Patients can opt in to receive information about the status of the referral and the knowledge that their referral is progressing (rather than disappearing into a fax queue) builds trust and reduces anxiety.

6. Support secure, cost-effective workflows

Modern eReferral solutions offer a secure, privacy-compliant alternative to faxing, often at no cost to users, with training and ongoing support available to help teams succeed.

What you’ll learn in the webinar series

Our eReferral webinars are practical, approachable, and designed with busy healthcare teams in mind. You’ll walk away with:

• A clear understanding of how Ocean eReferrals work
• Insight into how eReferral fits into day-to-day clinical and administrative workflows
• Tips for managing referrals through the EMR or Ocean portal
• Best practices for improving efficiency and collaboration across care teams

Whether you’re just getting started or supporting others in adopting eReferral, these sessions provide the foundation you need to feel confident and prepared.

Ready to modernize your referral workflows?

By adopting eReferral, organizations can streamline processes, enhance collaboration, and deliver a better experience for both patients and their care teams.

Join our eReferral webinar series to learn how Ocean eReferrals can support your practice and take the next step toward a more connected, efficient referral process.