Ontario eServices Program Evaluation Summary Report FY 23-24

This post provides a highlight of the evaluation of Ontario eServices Program activities within fiscal year 23-24. ​Our program evaluation is based on the Quintuple Aim Framework. The Quintuple Aim offers a 5-pronged framework for assessing healthcare and addressing system-level challenges, including;

• Better Population Health
• Improved Patient Experience
• Equity of Access
• Improved Provider Experience
• Lower Costs

Discover how our Program is reducing the administrative burden ​for clinicians and improving health care delivery for patients across Ontario:

Ontario eServices Program Evaluation Newsletter: FY 23-24

Our dashboard is refreshed monthly and provides an overview of eConsult & eReferrals in Ontario by month as well as progress to date in the fiscal year. It also provides more details on each of the five domains of the Quintuple Aim Framework:

• Better Population Health
• Improved Patient Experience
• Equity of Access
• Improved Clinician Experience
• Lower Costs

Other Highlights

Implementation of clinician and patient surveys to evaluate the perceptions, acceptability, and feasibility of Triaging Referrals to eConsult (TReC)

Creation of TReC PowerBI data to capture utilization and survey metrics

Initiation of a clinician survey to evaluate the utilization of eConsult by midwives

11 publications and 15 conference presentations in FY 23-24 resulting from eConsult Evaluation Activities (See our full publication history here)

11 evidence briefs and case studies were published in FY 23-24 (See our full list of published case studies and evidence briefs here)