Fiscal year 22/23 eReferral highlights

Published: August 26, 2023

eReferral deployment across Ontario, led by the Ontario eServices Program, contributed to a large degree of expansion in 2022/2023 fiscal year, with an increase in clinical adoption and use of the electronic referral in all regions. Use of eReferral was also associated with better experience for patients and satisfaction among clinicians.

Quick Facts

Throughout the past year, the Ontario eServices Program has expanded the reach of eReferral across the province with eReferral now active
in all regions

610 new eReferral forms were developed, a 36% increase from 2021/2022
91% of referrals received by central intake were complete
92% of patients surveyed felt that the email notifications improved their referral experience
72% of users were satisfied with the eReferral solution

573k+

eReferrals were processed, a 65% increase from 2021/2022

3,720

new eReferral users were set up to send eReferrals, a 109% increase from 2021/2022

869

new eReferral users were set up to receive eReferrals, a 41% increase from 2021/2022

363k+

unique patients were referred through eReferral in the past year, a 61% increase from 2021/2022

[eReferral] definitely reduces administration time spent in calling specialist clinic to follow up status of the referral. Easy to track, monitor status of the referral and handy on both receiver and sender of the referral.

Office Administrator
OH-West

I appreciate knowing that the referral was sent and that I will be contacted once the appointment has been booked. Oftentimes patients are left wondering what is happening or if their request was lost in the shuffle. This automated referral confirmation email makes me feel like I’m not left out of the loop. Thank you.

eReferral Patient
OH-West

Artificial Intelligence (AI) Tools

EMR Tools

Shield

eReferral

eConsult

Online Appointment Booking

Change Management

Practice Facilitation

Integrated Care

Primary Care Collaborative

Knowledge Translation & Evaluation

Healthcare Experience Advancement Lab (HEAL)

Program & Project Management

Privacy & Security

Evidence

Insights

Introducing Amplify Care: same mission with a new name and an even bigger impact

Fiscal year 22/23 eReferral highlights

Quick Facts

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