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Patient experience with eReferral in Ontario Health East Region

Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral experiences.​

Quick Facts

When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link.​

  • 8,984 OH-East patients responded to an experience survey between April 2023 and January 2024​
  • 86% of patients report being satisfied with eReferral​
  • 82% of of patients felt more informed throughout their eReferral experience as compared to their previous referral experiences​
  • 74% of survey respondents were over the age of 60​
  • Online confirmation of appointments enabled through eReferral, reduce the need for clinic staff to reach out and connect with patients to confirm appointments, improving efficiency. ​

I was surprised at the speed of this communication. It arrived a day before my doctor’s office communicated with me. Well done!

OH-East Patient
Patient Experience Survey​

92%
felt that the eReferral process was easy to follow​
89%
felt that the email notifications made it easier to track their referral progress​
88%
felt that receiving email notifications about their eReferral improved their healthcare experience​

Got a phone call from the hospital to book the appointment and shortly after I received email confirmation with all the details, I am blown away.

It’s good to know the referral is in process and really appreciate knowing how long I have to wait for an appointment.

OH-East Patients
Patient Experience Survey​

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