eReferral annual user satisfaction survey September 2022 – increase in usage

The Ontario eServices Program deploys a User Satisfaction Survey once a year in order to gather feedback on user experience with Ocean eReferral. The survey was sent out to all eReferral users in September 2022.

• A total of 651 responses were received from across the province
• Higher user satisfaction levels are associated with more frequent use
• Almost half of the users surveyed (47%) reported an increase in their use of eReferral in the past 6 months. 
• Users reported some common reasons for their increased use of eReferral including:
• Increased number of senders and receivers
• Easier communication and tracking of referrals
• Patient email notifications and reminders

I like that patients can receive the email with their appointment date and time at the same time as our office. The patient can also confirm the appointment, so it saves our office time​

More providers are requesting ocean referral, I like that I can advise patient of approximate wait times and it is the way of the future and makes less paperwork so would like to continue to utilize.​

eReferral Users
eReferral User Experience Survey​