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eConsult eServices

Triaging Referrals to eConsult (TReC)

Triaging Referrals to eConsult (TReC) is a workflow that allows specialists to respond to referrals with advice, through an eConsult if they deem it appropriate, often eliminating the need for an in-person appointment for the patient​. As of April 2022, participating specialists have responded to 9% (n=307) of their eReferrals with an eConsult.

88%
of Primary Care Professionals (PCPs) surveyed agreed that they found it clinically appropriate that the specialist addressed their referral with an eConsult
85%
of PCPs surveyed agreed that they were provided enough information through eConsult to provide care to their patient
86%
of PCPs surveyed rated the value of eConsult through eReferral as either good or excellent

TReC was previously known as eReferral to eConsult Proof of Concept (eRC) and went through two phases of development and evaluation. The evaluations results informed decisions to make this workflow a permanent part of eServices Program.

Key Takeaways

Enabling specialists to respond to an incoming eReferral with an eConsult ​has provided incredible benefit to both clinicians and patients by ​improving access to specialty care and advice.​

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