Virtual Assistants

From automation to what’s next

Our Automates program, built on Robotic Process Automation (RPA), has now been sunset and is no longer being offered or maintained.

This work helped us deeply understand the realities of administrative burden in primary care and the importance of designing solutions that fit naturally into clinical workflows. Those lessons remain central to how we approach innovation today.

As technology has evolved, so too has our focus. We are continuing to explore new approaches to workflow automation and clinical support, including emerging AI-enabled solutions.

For transparency and learning purposes, we continue to share information about our previous Virtual Assistants program below. While these tools are no longer active, they reflect important design insights that continue to inform our current and future work.

If you are facing a workflow challenge or have an idea for improving care delivery through technology, we welcome the opportunity to hear from you.