Winter 2026 Edition of the West Deployment Team Newsletter
Welcome to the Winter 2026 Edition of the West Deployment Team Newsletter for health professionals in the West Region!
Our West Deployment Team supports the deployment of eReferral across South West, Waterloo Wellington, Hamilton Niagara Haldimand Brant, and Erie St. Clair as well as eConsult in South West and Waterloo Wellington.
In this Issue:
eReferral News:
- eReferral Ontario Now Available!
- What’s New with eReferral?
- New Standardized eReferral Forms
- Self-Onboarding Recruitment
- Upcoming eReferral Webinar Series
- eReferral Wishlist – We Want to Hear From You!
- Discover newly added services and programs accepting eReferrals
- eReferral By the Numbers – West Region
- Quarterly Spotlight
eConsult News:
Discover new specialists available to respond to your eConsults
eConsult By the Numbers – South West and Waterloo-Wellington Regions
eReferral News:
eReferral Ontario Now Available for Onboarding!
The wait is over — we are now officially onboarding for eReferral Ontario! The Amplify Care West Region eReferral Deployment Team is ready to support you and your team in getting set up to send and receive eReferrals with ease. Our team provides onboarding assistance, guidance, and training for Ocean eReferral with the goal of streamlining processes, reducing administrative burden and ensuring that you and your team feel confident with eReferral workflows.
Thank you to all of our partners for your patience and ongoing collaboration during the eReferral onboarding pause, during which time Ontario Health conducted a procurement process to evaluate eReferral vendors. The successful vendor, OceanMD, was selected based on their ability to meet provincial security, privacy, workflow integration and scalability standards.
We are here to help you get started!
If you are unsure which route to take, our team is always available to help! Please reach out to us at WestRegion@amplifycare.com.
What’s New With eReferral
New Standardized eReferral Forms (SRFs):
Ontario Health, in collaboration with Amplify Care, has developed standardized electronic referral (eReferral) forms with the aim of reducing administrative burden and enhancing the experience for clinicians and patients. This initiative supports the Patients Before Paperwork (Pb4P) program. These forms are designed with a consistent structure and adhere to established best practices. They have been co‑created with input from specialists, primary care clinicians, nurse practitioners, administrators, and Ontario Health Teams to ensure clarity and usability. The final eReferral forms will be available in English and French.
The Standardized eReferral Forms that have been completed so far are:
| Bariatrics | Nephrology |
| Cardiology | Neurology |
| Cataract | Obstetrics & Gynecology |
| Dermatology | Orthopedics |
| Endocrinology | Otolaryngology |
| Gastroenterology | Plastic Surgery |
| Hematology | Psychiatry |
| Infectious Disease | Respirology |
| Medical Imaging | Rheumatology |
| Mental Health & Addictions Provincial Coordinated Access | Urology |
| Universal Form |
For more information and to submit your feedback on the current SRF review phase, please visit the Amplify Care website.
Self-Directed Onboarding with Ocean eReferral
We would like to hear from you! Ontario Health and Amplify Care are looking for clinicians and clinics to give feedback on self-directed processes, resources, and tools for eReferral onboarding. This will inform a self-directed onboarding option that could be made available to clinicians onboarding to eReferral in the future.
This self-directed onboarding approach offers clinics a more flexible and on-demand experience, allowing for digital tool adoption on your own schedule, with dedicated support only if and when needed.
If this sounds right for you, review the flyer to learn more and sign up!
Upcoming eReferral Webinar Series
The West Deployment Team at Amplify Care will be hosting a series of eReferral webinars in the coming weeks. These webinars provide high-level demonstrations of the Ocean eReferral platform, giving participants a clear understanding of the full eReferral process.
We will begin with sessions focusing on eReferral workflows using the Ocean portal (web access). Webinars focusing on eReferral workflows with integrated Accuro, TELUS PS Suite and OSCAR Pro EMRs will follow.
These webinars are ideal for clinicians and referral management staff who want a comprehensive overview of how Ocean eReferral can streamline and enable greater efficiencies within the referral management process. Registration for the webinar sessions can be accessed through the Amplify Care website by clicking the link below.
eReferral Wishlist – We Want to Hear From You!
The West Region eReferral Deployment Team would like to expand your eReferral network – and we need your help!
Working with clinicians to onboard to eReferral Ontario, we often hear the question, “How can we get more organizations on eReferral so my organization can send/receive a higher volume of referrals electronically?”
Please submit our eReferral Ontario Organization Request Form so we can connect with the right clinics to support onboarding and growing the eReferral Ontario network together!
eReferral by the Numbers – West Region
| eReferral As of December 31, 2025 | |
| 2,106,707 | eReferrals processed across West Region |
| 4,841 | adopted eReferral senders |
| 1,706 | specialists and specialty services receiving eReferrals |
| 765,828 | patients supported |
eReferral Quarterly Spotlight
A new centralized referral pathway has been developed in Ocean eReferral for free exercise programs for older adults that can help prevent falls and improve overall health.
Programs are available both in‑person and virtually across Kitchener, Waterloo, Cambridge, Guelph, Wellington, Wilmot, Woolwich, Wellesley, and the Township of North Dumfries
To refer to these programs, please see their Directory Listings in the Ocean Healthmap:
For questions about the programs or intake: call 519-772-8787 or email: physicalhealth@cscmow.org
eConsult News
New Specialists Receiving eConsults!
The Amplify Care West Regional Deployment Team supports eConsult in South West and Waterloo-Wellington regions.
Discover new Specialists and Specialist Groups who have been onboarded to respond to eConsults!
| Physician | Specialty | Location |
| Dr. Allison Hobbs | Wound Care | Stratford (SW) |
| Dr. Gabriel Soicher | Geriatric Medicine | Guelph (WW) |
| Dr. Mohamed Sarraj | Orthopedics (Spine) | Kitchener (WW) |
| Dr. Simon Overduin | Internal Medicine | Waterloo (WW) |
| Dr. Toluwalade Adeusi | Endocrinology & Metabolism | Cambridge (WW) |
| Dr. Zainab Mohamed | Psychiatry | Guelph (WW) |
eConsult by The Numbers – SW & WW Regions
| eConsult – As of December 31, 2025 | |
| 122,969 | eConsults sent across SW and WW |
| 2,062 | Primary Care Clinicians with OTN Hub Access |
| 331 | Registered Specialists |
| <1 day | Median Response Time |
Amplify Mission
For more information, please visit our website: www.amplifycare.com or contact us at WestRegion@amplifycare.com