Virtual change management support

Over 300 users have adopted the solution since March 2020, and over 65 surveys completed​. Users have been overwhelmingly positive regarding the remote training provided by the CM Specialists throughout COVID-19​. Remote training is offered virtually through Microsoft Teams, Zoom and other virtual communication tools​.

CM Specialists reported multiple benefits as virtual sessions became the predominant method of providing training and support to end users:​

• Less travel to and from clinics and offices​
• More time available in the day to ​provide training​
• Socially distanced opportunities to provide eReferral training​

Training experience was ​excellent. Remote, one on one training worked better than a classroom situation.​

User Testimonial
Post Training Survey

I am able fit more engagements into my schedule and reach offices in rural areas or other locations in the province. As a CMS, my main priority is to meet the demands of stakeholders and remote sessions have given me the flexibility to meet anywhere at any time.​

Change Management Specialist Testimonial​